An e-ticket is an electronic ticket. It contains all the information shown on a paper ticket but is stored as an electronic record in the airline’s computer system. When the e-ticket has been issued, the passenger needs to print out their ticket / itinerary showing the booking reference. At the departure airport, the passenger goes straight to the airline check-in desk.

Follow these steps to make a booking:

• Select where you are flying from.
• Select where you are flying to.
• Select your departure date.
• Select whether you want a return trip or one way (it defaults to return).
• Select your return date.
• Select how many passengers are travelling (it defaults to 1 adult).
• Click the ‘search’ button and you’re off!
• You will be taken to a page of results (the cheapest fares from each of the airlines that fly to your destination).
• Click ‘select’ for the flight that best suits you.
• You will then be taken to a screen where you will see your flight details. When you are ready to pay, click on ‘Continue to traveller information’ and fill in all the passengers details, then click on ‘Continue to payment’.
• Finally, you will be taken to a booking page where you can review your choices and enter your credit card details. Click the ‘Pay Now’ button when you’re ready to pay. This may sound like a lot, but it’s much simpler when you actually try it out!

Your booking can only be confirmed once your payment has been processed. We will send you a ‘booking confirmation’ e-mail, that contains:

• Your booking reference number.
• Your flight details.
• Your e-ticket.

You can modify your booking and request for a cancellation or amendment for the booking. Our support team will contact you regarding your request. 

A nonstop flight does as its name suggests: flies from one airport to another without stopping.

A direct flight, on the other hand, makes a ‘technical’ stop along the way at a mid-point airport. Passengers are not allowed to disembark from the flight during these stops, which normally lasts for 45min to 1 hour.

An itinerary with connecting flights requires passengers to change planes at a mid-point airport, which may be in a different terminal or on a different airline.

Once you have cancelled your reservation, you should receive an email confirming the cancellation. Please check your inbox and spam/junk mail folders. If you don’t receive an email please contact us. 

The Minimum Connecting Time (MCT) is the standard amount of time needed to make a connecting flight at a particular airport. This standard is determined by the air traffic controller and varies according to the airport and the airline. The connection times we offer on our website are set according to these standards.

In the event that you miss your connecting flight due to an earlier flight delay, it is the airline’s responsibility to re-route you onto the next available flight. Should there not be other flights available that day, the airline should offer you accommodation. This is only valid if your journey and all transits were booked on one ticket.

Yes, you can book tickets between any two cities across the globe. 

Yes, you can book tickets from any city you desire.

OMT Travel uses a secure connection for your booking:

Your payment is processed directly through a secure server technology.

We do not store your credit card information in our database, and we will never ask for your credit card secure information through phone or e-mail.

Your personal data details are encrypted and secure.

Most airlines allow for minor corrections to misspelt names (e.g. Mohammed/Mohamad, Ali/Aly), but do not allow name changes to the travellers originally booked. If there is a spelling mistake, we can ask the airline for a name correction. The final approval comes from the airline. Kindly make sure you always enter the correct name as mentioned on your passport in order to avoid any inconvenience

Airlines do not allow you to transfer your airline tickets to another traveller, you must cancel your original reservation and book a brand new ticket following the airlines rules and regulations.

If a female traveller booked a ticket in her maiden name (i.e. her original name before marriage) but is travelling with a new travel document that has her new married name, then she should provide a copy of her marriage certificate so that the airline can make a note of it.

Unfortunately, we cannot change your booking to another airline due to airline restrictions. However, you can cancel and rebook with your preferred airline. Normal airline cancellation penalties of the original ticket will be applicable.

If you are booking a flight with a low cost airline (e.g. Fly Nas, Fly Dubai, Air Arabia etc), changes can only be done by contacting the airline directly. 

However, if you are flying a full-service airline (such as Emirates Airlines or Saudi Airlines), the ability to change or cancel your airline ticket is dependent on the type of ticket you purchased. Rebooked flights must be for the same traveller and on the same airline as the original booking

Unfortunately, if you missed your flight there is no refund and you will have to book a new flight. Some airlines, however, may permit you to pay the difference and be on standby for the next available flight (with an applicable penalty fee). We suggest you contact us as soon as you see a possibility of a delay on your way to the airport to assist you with changes to your booking (a missed flight penalty fee may be applicable). 

Unfortunately, most bookings are non-refundable with low-cost airlines (such as Flynas, Flydubai etc). Cancellation can only be done by contacting the airline directly.

Fortunately, with most full-service airlines (such as Emirates Airlines or Saudi Airlines) you can cancel flight bookings with us according to the fare rules booked.

Please be aware that some fares are non-refundable. Review your itinerary for fare rules, restrictions, and ticket cancellation fees prior to cancellation. Airlines may permit cancellation 24 hours prior to departure. Usually, airlines may charge an additional ‘no show’ penalty if the booking is cancelled within 24 hours of the scheduled departure time.

Apart from the cancellation charges levied by the airline, charges a processing fee for cancellations.

Occasionally, airlines can make changes to their flight schedules to accommodate changes in equipment, routeing, or capacity. Airlines may also make changes due to adverse weather, mechanical or crew issues. 

We will notify you by email if your reservation is impacted by a planned airline schedule change. However, sometimes we do not receive advance notice, so we always encourage you to check your flight status 24 hours before departure. 

The airline will always offer a replacement flight in case of a schedule change, but alternative flights are at the discretion of the airline and vary based on the rules associated with the fare of your ticket purchased. 

We will always work with the airline to find you an alternative flight as close to your original schedule as possible or a refund as per your convenience.

If the airline makes a decision to cancel a specific flight or route and you are not comfortable with the new flight provided by the airlines, we shall speak with the airlines to claim a refund on your existing ticket. The refund shall be processed to the same channel that was used to book. This refund will be subject to the airlines’ approval.

All refunds are made back to the same channel used during booking. For example, if you used your credit card, we will make an appropriate charge reversal. 

It is not mandatory to carry the credit/debit card that was used to make the payment at the time of the booking

In the unlikely event that a booking has failed, we shall call and assist you in confirming the booking offline. Please avoid making more booking attempts, as you may end up being charged twice. These are rare instances that happen when there is a huge demand for a particular seat and the time taken by the gateway exceeds the regular period. In such scenario, the seat may have been booked by another passenger resulting in your failed booking

Baggage policies vary between airlines. Please check your itinerary when booking your ticket where the allowances will be clearly mentioned. We will also offer the option of purchasing additional baggage allowance for your trip.

You can find information about baggage allowances, prohibited items, and sports equipment on the respective airlines’ website. You can often save money by checking in and paying baggage fees on your airline’s website before your flight.

How early you need to check-in varies by airline, departure airport and destination. However, the following are general guidelines if you’re checking-in baggage:

• International Flights: check-in at least 3 hours before departure.
• European Flights: check-in at least 2 hours before departure.
• Domestic Flights (i.e. flights within the same country): check-in at least 90 minutes before departure.

We recommend that you check-in online where applicable to save yourself time.

You should aim to be in the departure hall in good time for boarding which usually begins 60 minutes prior to departure. Make sure you give yourself plenty of time to complete all check-in formalities and security screening. Remember that airport security is extremely thorough and this can cause delays in reaching your desired boarding gate. Some airports are large enough where it takes anywhere between 15 – 20 minutes to reach the boarding gate.

If you are travelling with your pet, contact the airline to make a booking for them. Your airline might require your pet to have the following:

• Collar with ID and license number.
• Recent certificate of good health (no older than 30 days) from your veterinarian.
• Rabies vaccination certificate (if travelling internationally).
• Need the pet breed, weight and dimensions of carrier. 

Size and number restrictions:

Airlines limit the number and size of pets allowed to travel in the cabin. You can usually carry-on small pets, provided their carrier fits under the seat in front of you.

Airlines restrict the number of animals travelling in cargo, depending on the aircraft and the weather.

Additional fees: Most airlines impose fees for pets travelling in the cabin or in cargo.

• Passport: Your passport must be valid for at least 6 months from the outbound date of travel. All travellers must have individual passports including children and infants.
• Visa: You must be in possession of a valid visa for countries that do not facilitate visa on arrival. You may require travel insurance and a pre-determined amount of foreign currency to qualify for a visa to certain countries. Check with the consulate of the country you’re visiting to ensure what your visa requirements will be.
• Transit Visa: Some countries require you to have a valid transit visa even if you’re not stopping en route. For instance, Saudi nationals flying to Canada via any of the US airports will need to hold a valid US transit visa. Entry and transit requirements are subject to change and you are advised to check the requirements prior to travel.
• Foreign currency: Check the foreign currency requirements for the country you’re visiting. Sometimes there is a minimum currency requirement and in most cases, one should be in possession of a credit card that can be used internationally.

If you did not receive your e-ticket within 24 hours or your flight is soon, please contact our support team and they shall assist you. 

CChildren under the age of 2 will not get their own seat. They will have to sit on an adult’s lap. Most airlines offer baby bassinets to be requested on long haul flights. To make this request, please contact us.

When confirming the booking you are able to add the frequent flyer number associated with that airline.

Since we use a real-time reservation database, availability can change between the time an itinerary is created and when a ticket is reserved or purchased. Tickets are constantly being sold around the world so a flight can be fully sold out minutes after your search.

Airline regulations prohibit us from holding reservations. You need to purchase the ticket(s) immediately as airfares are not guaranteed until being ticketed.